Objective of the quality policy

The priority objective of the Centro Qualità Tessile S.r.l. is to achieve full customer satisfaction through continuous improvement of the efficiency, effectiveness and cost-effectiveness of the services provided.

This objective is pursued through:

• Management’s commitment to good professional practice and the quality of testing offered to clients; tests are always carried out in accordance with the declared test methods and customer requirements. Requests to carry out tests with methods that may affect the objectivity of the results or have low validity are refused.
• The accuracy and timeliness of results.
• The search for the optimal balance between company profit and customer needs.
• Requiring all staff to be familiar with the quality documentation and implement the policies and procedures in their work.
• The development and implementation of the management system aimed at continuously improving its effectiveness in compliance with the requirements of the UNI CEI EN ISO/IEC 17025 standard, the accreditation body and the mandatory requirements.
• The definition of specific annual objectives.
• The competence and impartiality of its staff.
• The insurance of the means and figures necessary to ensure the regular and coherent functioning of the laboratory.
• The definition and communication of its policy in support of research, innovation and technological transfer activities, including participation in the activities of the High Technology Network, in the common initiatives promoted by ASTER and to provide all the information necessary to monitor and promote the activities carried out and those of the entire Network.
• The commitment to satisfy the customer’s requirements and the applicable mandatory ones, setting its own quality objectives providing for continuous improvement.

The quality policy is disseminated to all staff via:

• Appropriate awareness meetings.
• A copy of the quality policy has been examined by the employees.
• Training on the quality management system for new hires.

And it is ensured that it is understood, implemented and supported at all levels through:

• The dissemination methods described above.
• The examination of non-conformities, complaints, as well as the results emerging from internal quality inspection checks.
• Quality management system review activities.

The General Management also communicates to all staff the importance of satisfying customer requirements as well as mandatory requirements and regulations. Finally, in concert with the Technical Manager and the Quality Manager, he ensures that the integrity of the management system is maintained if changes to the system itself are planned and implemented.

The management procedures are referred to in the quality manual and in turn refer to the operating instructions, test methods, records and other documents which are defined and identified in the text of the documents themselves. In the absence of detailed procedures, the specific reference to these documents appears directly within the quality manual.

All personnel involved in laboratory activities have access to the parts of the management system documentation and related information applicable to their responsibilities.

Furthermore, any exceptional transformations and modifications to the management system for the laboratory will be followed by QM together with RT who will also provide for their practical management and coordination with other company figures.

To ensure that the transition to this new extraordinary situation has been managed in the most correct way, a complete cycle of internal audits will be carried out in order to verify the compliance of the entire QMS with the provisions of the UNI CEI EN ISO/IEC 17025 standard, with the Accredia (RT-08) and legal requirements (if any).

Responsibility

The responsibility for managing the quality system documentation, modifications and any transformations of the laboratory lies with the Quality Manager in collaboration with the Technical Manager.